Custom Software Development
Custom Solutions

Repair Management

About the User: This project was commissioned by a client who provides repair services for electronic devices such as computers, laptops and phones to various UK-based insurance companies. We have worked with the client for several years, firstly being engaged to convert their existing Access-based system with an Access backend database to a SQL Server backend database, then integrating the Access-based system with Sage 50.

Project Brief: Due to some of the limitations for future development and also increasingly slow Access-based system, the client engaged us to firstly integrate the now SQL Server database with Domestic & General web services before then completely replacing the Access-based system with a front end written in Microsoft .NET.

Repair Management utility MDI

Repair Management utility Job Search

Repair Management utility Job


  • Download of new repair jobs and continuous two-way update of job progress through the repair from and to Domestic & General RESTful web services.
  • Job repair tracking and updates.
  • Purchase Order module.
  • Job and component receipting and despatch modules.
  • Semi-automated label and barcode printing.
  • Image compression by reducing size and quality factors.
  • File zipping to organise storage and reduce hard drive space requirements.
  • Text messaging integration to request customer contact and to send repair despatch updates.
  • SQL Server Reporting Services (SSRS) reports.
  • Programmatically writing Excel reports which are then passed into a customer’s systems for processing. (Note we were unable to use SSRS due to the very specific requirements around where information was placed in the resulting Excel spreadsheet by the customer’s systems.)
  • Various other manual and automated SSRS report and Word/PDF document exports which are then sent to customer FTP sites.


  • Greater efficiency by removing the need for manual entry of new Jobs.
  • Massively improved systems speeds, particularly in reporting.
  • Introduced potential for more flexible and graphical reports as opposed to the old-style text-based reports which were exported to Excel for manipulation.
  • Uses up-to-date development tools and techniques for software longevity and as a basis for future enhancement.

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