CONNECTIT READ ME contains notes users should be aware of before installing or upgrading the ConnectIt software. CURRENT VERSION: 9.2.3 RELEASED: 18th May 2015 //---------------------------------------------------------------------- KNOWN ISSUES //---------------------------------------------------------------------- If the Sage Sales Ledger Customer that ConnectIt is transferring a Sales Order Document to is over their Credit Limit, then the ConnectIt User will be prompted as to whether they want to continue. The message is one returned from the Sage API which ConnectIt sees as an error and as such the ConnectIt User will only have the option to click 'Ok' and not 'Yes' or 'No' as they would if performing the same action within Sage 200. When this occurs, ConnectIt does not create the Sales Order in Sage but leaves a 'placeholder' record in the database which means the next time the ConnectIt User tries to transfer a Document, then they are prompted with a 'cannot insert duplicate key row in object' error. Please refer to the following ConnectIt Knowledgebase article to resolve this issue: http://www.connectit-software.co.uk/support/article.aspx?ID=312